Support
There are 2 types of support you can get:
- Community Support: If you're technically-savvy and can formulate your questions in term of general needs and don't need guaranteed response time, this is a good option. The support is done the community in everyone's free time. You should also consider helping others since this works on a give-give basis.
- Professional Support: If you want someone to fully take care of your problem and provide a solution tailored to your context, with a a guaranteed time frame, then this is the option you should pick.
Community Support
Here are the steps you should follow:
- Check the documentation for the project you wish to use. If you don't find the information you're looking for there try Searching on this wiki and check the FAQ.
- Search the mailing list archives.
- If you still haven't found the answer, post a question on the Mailing Lists or Forums. Please bear in mind that people on the list are people who are contributing to XWiki in their own time. Also you'll find people are more likely and prompt to answer your questions if you yourself participate and answer other's questions over time. This is a participation ecosystem.
- You can also consider sending a message on the IRC Channel. However we recommend using the mailing lists in most cases since the IRC channel is used mostly by developers to coordinate XWiki development and mailing lists allow everyone to answer in its own time and without pressure.
Once you have found the answer, please consider adding an entry in the FAQ or updating an existing document on this wiki. This way others will later benefit from that knowledge like you're benefiting from other people's knowledge while browsing this site.
If you're interested in helping yourself please check all the ways you can contribute and Governance rules.
Professional Support
Here's below a list of companies sponsoring the development of XWiki and who have active committers on the project.
XWiki SAS
Looking for professional support? Go to XWiki.com
XWiki SAS is the company founded by Ludovic Dubost, the creator of XWiki, to offer services around the XWiki open source project. XWiki SAS sponsors the development of the XWiki open source project and has published two important documents showing its dedication and commitment to the open source project:
XWiki SAS offers the following products:
XWiki SAS also offers the following services:
SOFTEC sa
SOFTEC is a Luxembourg-based company developing collaborative visual tools based on the XWiki open-source platform.
You have business requirements for structured and up-to-date information; you need it fast and visual to strike the minds of your customers; SOFTEC is the one to call.
SOFTEC developers conceive, host and maintain business and private SaaS (Software as a Service) collaborative solutions based on the XWiki open-source platform, enabling different databases and information systems to communicate together and provide relevant and synthetic information in a visual way.
SOFTEC solutions are easy & quick to implement, easy & simple to use, easy & quick to adopt.
We invite you to discover all our services through these recent references. And do not miss CartoPass, our new free service based on XWiki which allows you to discovering shows, concerts and entertainment near you in France, Belgium, Luxembourg and UK.
EsPresto AG
EsPresto is a Berlin-based company and Germany's first XWiki SAS Partner. As a full service IT provider we support our clients with customized web based business solutions for best success. We also offer a wide range of XWiki services to create a corporate wiki for your needs:
- Professional consulting
- Workshops and analysis of customer needs
- Installation and custom-made extensions
- Individual design adjustments
- Hosting
- Performance optimization
- Training and support
EsPresto offers turnkey and on-demand XWiki solutions, e.g. pre-installed and low-cost wikis for quality management or as a basic wiki for enterprises, both as client or stand-alone solution. Our SaaS-solution enables immediate use without set-up - you can test it today for 30 days, free of charge and without obligations.
We have a long-term experience in handling of several complex XWiki projects and offer extensive support. You get straightforward service from a one-stop service provider. Our innovative development team is ready to find the best solution for your needs.
